Refund and Returns Policy
1. General Overview
At wintergo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or return in accordance with the terms outlined below.
2. Eligibility for Returns
2.1. Time Frame
Requests for returns must be submitted within 30 calendar days from the date you receive the product.
2.2. Condition of Items
Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that are damaged, altered, or missing components will not be eligible for a refund.
3. Return Process
3.1. Initiating a Return
- Contact our support team at [email protected] or call +1(806)737-9486.
- Provide your order number, the reason for the return, and any supporting photos if applicable.
3.2. Shipping the Return
Upon approval, you will receive a prepaid return label (if applicable) or instructions for shipping the item back to us. You are responsible for any shipping costs not covered by the prepaid label.
4. Refunds
4.1. Refund Method
Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.
4.2. Non‑Refundable Items
The following items are not eligible for refunds:
- Final‑sale or clearance merchandise
- Personalized or custom‑made products
- Gift cards and digital downloads
5. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the received items promptly and report any issues within the 30‑day window.
- Return items in their original condition and packaging.
7. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.
8. Contact Information
If you have any questions regarding this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: